Sweets by Sue is a home-based bakery in Lethbridge, Alberta.
If you are placing an order, the pickup address will be provided on your order invoice.
Yes. A 50% non-refundable deposit is due within 48 hours of your invoice being sent.
The remaining amount is due prior to pickup or delivery.
I accept e-transfer only.
No cash or credit card payments.
Yes, we can deliver within Lethbridge. Please inquire for delivery outside of Lethbridge.
*delivery fees will apply*
We don't do gluten-free treats.
We make cakes, cupcakes, cheesecakes, chocolate dipped treats, pies, cookies & more!
Check out our flavour menu for more details!
DM on Instagram/Facebook or email us at sweetsbysue.yql@gmail.com.
We recommend ordering 1-4 weeks in advance. But during busy seasons (holidays & summer) it is best to order ASAP to ensure I have availability.
Even if you are unsure what you want to order, I can save a spot for you (with deposit) so there is no disappointment.
For weddings, we recommend ordering 4-6 months in advance, as I only take ONE wedding per weekend.
*rush order fees may apply*
*These are all approximate servings*
Your treats are cold to keep them fresh for you! All of my treats are made to order to ensure the freshest product possible. I do work with real ingredients, not preservatives or shelf stabilizers. I always recommend keeping your cakes/cupcakes refrigerated until 1-3 hours before serving to get back to room temp where it will be best taste and texture.
Your cake and sweets are best eaten within 1-2 days (if you can wait that long). They could last 3-4 days if stored in an airtight container and refrigerated.
I can offer tastings by request, but they are normally scheduled every couple of months for wedding clients as a preorder for a specific date.
The top three flavours currently are:
-Confetti Cookie Dough
-Salted Caramel
-Red Velvet
Your order is not confirmed until the non-refundable deposit or full payment is received. This is due 48 hours after your invoice has been sent. Failure to make this payment may result in your order being cancelled.
Any last minute orders placed with less than 5 days notice will be subject to a 10% up-charge to the total.
If you are more than 30 minutes late to pickup without contacting Sweets by Sue to make other arrangements, your order will be returned back to my home bakery and you must make other pick up arrangements that fit within my schedule. Pickup date/time may change from the original arrangements.
No shows will not be tolerated and a refund will not be issued. The baked goods have already been made.
Reasonable changes to your order may be made up to 2 weeks prior to the event. Additional costs may be incurred depending on the nature of the changes.
Minimum 72 hours notice is required to cancel your order. Your 50% non-refundable deposit will be lost if a cancellation occurs. A new deposit may be required for any future orders placed. Depending on how much preparation goes into your order, will determine the refund amount.
It is your responsibility to check your product upon pickup or delivery. Once you leave with it or the delivery person leaves the premises, there will be no refunds. We are not responsible for how the product is handled, where you place it, or what you do with it once it has left our bakery. Our bakery will not be responsible for damages to your product once it leaves our facility.
We do not provide refunds if: Refunds requested due to style, decorations, colour/shade/tint, size of decorations, or misunderstanding about the design, misunderstanding of the overall general design concept, ordering a flavour you didn't like (taste and/or texture), or failure to order what you actually wanted, imperfections caused by weather, heat, humidity, rain, ice, freezing, snow or other factors beyond our control will not be honored.
While we make every effort to provide exactly the decorations, sizes, shapes and colours you have requested, the creation of custom cakes and treats is an art and may be subject to slight variation and/or errors by the creator.
Your order must be accepted by someone at the address unless stated that you would prefer contactless delivery. If your package is undeliverable, it will be returned to my home bakery and will need to be picked up by the customer. No refunds will be issued for undelivered items, or the delivery fee.
Sweets by Sue will not tolerate any disrespectful or rude behaviour towards myself, my home bakery, family, etc. If this occurs, no further orders will be accepted.
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